About the book: year / Many conversations at work resemble a monologue rather than a dialogue. Recognizing that it takes two people to achieve meaningful results from a conversation, the author describes what each participant must do to achieve the best possible outcome. Using examples from everyday work situations, this book offers guidance on how to create the right conditions for meaningful discussion. The author outlines seven key rules of communication (principles) that give both parties a deeper understanding of what the other person might be thinking and help them more clearly articulate their point. vision. These rules are confidence, clarity, compassion, curiosity, compromise, trust, courage. The book includes advice from those who have been in these situations and succeeded, sample scenarios for productive conversations, and analysis of lessons learned from unsuccessful conversations. Readers will learn how to prepare for, initiate, and manage the potentially complex exchanges that typically occur at work, and will come to understand that any conversation must involve the interests of both parties. PDF A4 format retains the publisher's design.