About the book: 2009 / A company must view both its employees and its customers as people first, then everything else will come Of course, this is the main idea of ​​this book. If a manager treats employees as partners, and not as one of the resources, they achieve fantastic results; if he sees clients not as a source of income, but as people to whom he provides a service, they come back again and again. The author formulates ten basic principles of people-centered leadership and examines them in detail, citing numerous examples from the history of the Starbucks coffee chain.1.0 - file creation