About the book: 2016 / From this book you will learn how to get away with it in any situation of difficult communication - both in public and in dialogue . You will receive a ready-made response plan to any verbal attack directed at you. Unhappy customer? Angry boss? Or just an upstart in the audience? No matter what happens, you will know what to do! Dozens of videos of the most successful and most failed examples of communication, as well as access to the full online course “In the Line of Fire” on the Courson.ru platform will allow you not only to read, but also to watch and listen to this book live. The publishing design is preserved in pdf A4 format.