About the book: 2020 / Come out victorious in any skirmish. Extinguish the conflict with a couple of phrases. It is good to defend your boundaries and turn enemies into good friends. This is taught in a book written by a psychiatrist, psychologist with thirty years of experience, dean of the Faculty of Communication Management of the Russian State University of Civil Engineering, business coach Igor Romanov. He offers 8 proven techniques that will help nullify psychological aggression and enable constructive negotiations. Thanks to this book, you will learn: • to become invulnerable to attacks from grumpy salespeople, arrogant teachers, eternally dissatisfied parents, scandal-prone spouses and harmful neighbors; • never lose composure and remain calm in any situation; • do not feel nervous before unpleasant conversations, do not hide from a psychological aggressor, do not avoid meeting him; • easily and naturally nullify any conflict; • never worry after a tense conversation that something was not said on time or, on the contrary, that something was blurted out; • always achieve your goal, maintaining dignity and self-respect; • feel confident and ready to take on any challenge. Webinar on how to detect the manipulations of others and block them, AS A GIFT!!!