About the book: 2002 / Business is the ability to become successful in competition. In this struggle, each leader is a unit commander, and each unit is a special forces unit. The more professional the leader, the fewer losses his squad suffers on the front line, where work with clients takes place. The more versatile the squad, the more goals it will be able to achieve and solve problems better. To create a successful team, equip yourself and your managers with an arsenal of special management techniques. Organize your special forces squad!.